MoPNG e-Seva for Petrol and Natural Gas Related Problems
The government has launched a new scheme for the people in order to solve out their issues related to Petroleum and Natural Gas. On March 24, 2017, Minister of State for Petroleum and Natural Gas, Mr. Dharmendra Pradhan launched MoP&NG e-Seva. This scheme is a dedicated ‘Grievance redressal’ platform on Social Media for all queries and accusation relating to Oil and Gas Sector.
“The MoPNG e-Seva is an integrated ‘grievances-redressal’ platform across social media for all Oil & Gas related service issues. This portal will be a single point interface for all customers to reach out to the government for addressing their feedback or grievances related to Oil & Gas Sector on social media” Mr. Pradhan said.
The main advantage of the MOPNG e-Seva will be that it shall deliver a 24×7 support for the consumers. The main aim of the MoPNG e-Seva Portal is to solve customers’ problems regarding petrol and natural gas.
This portal is available on twitter and Facebook (links are given below) where the people can complain about their problems to the government department quite easily. The department solves the customers’ problems within a small period of time. This mobile software is very helpful to make the bond between customer and department strong and reliable.
Main Characteristics of MoPNG e-Seva Software
- The software will provide 24 hours service to its customers.
- The customers can register their complaints and queries through this mobile application.
- Department will provide an instant solution within a short span of time.
- Department will solve customers’ problems related to petrol and natural gas.
How to use the MoPNG e-Seva Software
To get quick prevention & resolution of your complaints, you can send your feedback with the following information:
- Consumer ID Number,
- Service Agency,
- Petrol Pump Detail
The details will have to be given at the below given links:
- Facebook: www.facebook.com/ MoPNG e-Seva
- Twitter: @MoPNG eSeva
While Oil Companies will continue to do regular redressal through their respective channels for complaints redressals, the MOPNG e-Seva is an exclusive integrated portal that would handle queries that are received by the official handles of Petroleum Minister, Petroleum Ministry, and MOPNG e-Seva, an official document said.